Hellopeter
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HM
Hali's Mahali

1 reviews | Active since Sept 2018

18 Sept 2018, 17:29

Unknown Fees!!!

FNB! For every transaction there is a respective fee. Then at the end of the month there are these unexplained fees 1) #Service Fees, 2) #Monthly Service Fees 3) #Value Added Service Fees. All the fees are preceded with a Hashtag. FNB can you please explain what these fees unknown charges for. It is now costing me close to R500 per month for administrative costs and this is defiantly not the product I was sold when offered this card. I need my money to be refunded back into my account asap or im cancellation this account at no cost.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Sept 2018, 09:56
Official

Good Day Hali's Mahali ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)
FNB (First National Bank)'s reply19 Sept 2018, 09:57
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

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