GT
Gugu T

1 reviews | Active since Dec 2017

01 Dec 2017, 10:18

Unknown debit orders

This is actually my first review of anything, really. I am very upset at the trend I am noticing on my FNB account. For the past few months there have been countless unapproved debit orders going off my account. A few just under R100 and a few over. I want to know how someone keeps getting access to process these debit orders that have nothing to do with me. This month there were two; one for R99 *** and the other R95 Ref. Easydebit Blaq146860. What are these things?????????????????? Yes I know I can reverse and block debit orders on my cellphone banking but before we even get there, why is it getting easier and easier for this to happen? I have numerous accounts with other banks and this is not happening on those accounts. I cannot be constantly blocking and stopping random debit orders on a monthly basis. I am even looking at closing my FNB account.

Extremely disappointed,

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Dec 2017, 09:38
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

Best regards,