1 reviews | Active since Apr 2017
unknown debit order for simcard
<p>I app**** for a cellphone and simcard with fnb on Friday the 07/04/2017,i received both cellphone and simcard on Monday the 10/04/2017,i havent actived the simcard yet but i was debited R208.33 on Tuesday for simcard connection.I phoned regarding cancellation of the simcard however i have been told that i should wait for 30 days for cancelation.What the hell? I want my R208.33 back now i cannot wait for 30 days.I spoke to the lady by the name of Florance today, she took me from pillar to post.that lady is unprofessional she doesn't have a good customer service,even her Supervisor refused speaking to me,they are both useless.i will never apply for fnb simcard ever in my life.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
you are *******,even now you didnt contact me
you are *******,even now you didnt contact me
