UNKNOWN DEBIT ORDER

I loged a query this morning regarding FNB debiting my account towards an FNB credit card,as i explained on my previous query for two years i did not know FNB has a compulsory debit order because i have been doing direct deposits at the ATM without any problems,the problem is only when i have money in my FNB cheque account they will always debit my account even though i have paid them ,when i call them they will then tell me to reverse it,so on my previous query i loged this morning i explained that a consultant managed to reverse my money back to my account yesterday,but today to my suprise they still went ahead and took my the same amount again whereas they recieved the cash payment, a consultant called me today by the name of SIBONGILE MALEWANA REF: ********** she told me it was a system glitch but insisted the debit order is compulsory,she insisted that FNB sends sms to customers about debit order ,i was placed on hold for close to 5 minutes while she say she was checking an sms that i might have acknowledged this debit order only to come back and said she cant find the sms,i then asked to have my money paid back to my account today as i need to go and pay my son's uniforms at school today,she told it might take 48hours i wasnt happy about waiting another 48hours after waiting from monday for the funds to be paid back,what really ****ed me off is the way she responded by saying ,they cant give me special treament as all customers are the same as if i asked for special treament,all i asked for was my money as FNB admits they had asystem glitch,i think thats very rude to be told i cannot be given special treatment(those were the words she used please listen to the call recording,i told her i dont need any special treament ,i want my money as im being inconvenienced,clearly you dont train your consultants how to be polite to your customers,so i asked her who wil be liable of debit order rejection and these reversals as this is not my fault,i get my salary through FNB,are you going to try and deduct this money again whereas i have paid you and FNB please tell me who will cover the charges for debit order rejection because of your system technical fault as i was told by her,im so dissapointed and lost hope with FNB ,is that how you handle complaints ,i need my money paid back in my account ,its an inconvenience for me,i dont see the point of loging the query as my problem is still not resolved,i wil move my salary to another bank,i wouldnt have agreed to be debited between the 12th to the 16th as i only get paid last day of the month,how come this was never explained to me ,how come you accept ATM depoits as payments whereas you say your debit order is compulsory,you have failed me FNB,please pay back my 962.05 IMMEDIATELY,