AB
Anthea B
1 reviews | Active since Nov 2009
17 Dec 2015, 13:39
unknown debit fron account
Unauthorized debit order of R2000 went off my account.when I phoned the call centre they couldn't tell me where the money went.today I went to the branch and they said I must pay R250 for them to find out what happened to my money and then I'm not guaranteed that I will get t funds back. OH A IT GOING TO TAKE 5 DAYS TO INVESTIGATE. UNACCEPTABLE . Someone from FNB BETTER GET BACK TO ME BEFORE I GO TO TO OMBUDSMAN
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FNB (First National Bank)'s replyOfficial
17 Dec 2015, 14:08Hello Antheabuys,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Please refer to the email I have sent to you regarding the matter.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Please refer to the email I have sent to you regarding the matter.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply17 Dec 2015, 14:08
Official
Hello Antheabuys,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Please refer to the email I have sent to you regarding the matter.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Please refer to the email I have sent to you regarding the matter.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)