UNKNOWN CONSTANT DEBIT ORDER

Good Morning There

I hope my email finds you well.

I am super angry and really wanna leave FNB I've been banking with FNB for the past 20 years and honestly my loyalty is as good as nothing clearly to FNB

Last month I had a debit order that I had absolutely nothing with of an amount of R4 616.00 with the following reference TELKOMMOBI ********** ********** 364474 I was calling the whole day using my own airtime and I would hold for 2 hours cause FNB was experiencing high call volumes only to find out they were experiencing technical problems meaning they can't help me I must keep on trying which I did cause I didn't have any choice so they managed to reverse the money after 2days. I asked the lady who was helping me to please stop the debit order permanently.

To my surprise this morning a debit order of R3000.00 with the following reference TELKOM TELK ********** 68O181123 i had to call FNB again i was told that i must call tomorrow cause the money is not cleared and i ask the consultant that was helping that how come am I still getting the debit order from whoever these people are, He told me that i need to call them and cancel as FNB can't do that for me (LIKE HOW DO I CALL PEOPLE THAT I DONT KNOW, THE REASON I WAS CALLING FNB FOR THE REVERSAL OF THE DEBIT ITS BECAUSE I SAID I DONT KNOW IT) i googled Telkoms number and contacted them i spoke to a lady that asked for my ID NO and she told me that you've got nothing with us and i gave her the reference she said that's absolutely not us.

TELL ME WHY SHOULD I CONTINUE BANKING WITH FNB? WHERE IS MY MONEY SAFETY? THE INCONVENIENCE I CANT DO THIS ANYMORE, I AM SO DISGUSTED BY FNB. SO I MUST BE THE ONE THAT GOT CHARGED FOR THIS DEBIT ORDERS I DONT KNOW THE AIRTIMES IM SPENDING TO TRY AND SORT THIS OUT ITS TOO MUCH. SO I MUST GO THROUGH THIS TRAUMER EVERYMONTH?

SIHLE SEBENZA