Unkept FNB ebucks promises

FNB Homeloans. I was promised ebucks for doing a homeloan application online. I was told that if i was approved and installment went off for 3 months. I will get ebucks. When i did the application with their lawyers, i specifically told them that i get paid on the 15th. My bond was registered 11 September 2025. By the time they debit on the 1 October 2025. I had no money, i called them and explained that it was too soon and i dont have money and i loaded debit day as 15th. They said sorry mam, we cant change the 1st payment. It has to go off. Fine, i then ensured that i had funds. On 2 October 2025. The debit order went through. With nothing extra, my understanding is if an account is in arrears, it accumulates interests. So when i followed up on promised ebucks after 3 months. I was told i wil get them. Only a 2 days later to be told, sorry man you dont qualify as your homelaon was in arrears. It was not even 24hours later with a mistake made by their lawyers capturing wrong paydate. Even after submitting payslips clearly indicating the 15th as payday and being their customer since BOB T. I am just dissapointed, i would the matter to be investigated. Dont give false hope. Stop looking for ways not to payout. You saw that you were loosing with ebucks, you have even s****ped that program in the homeloans department. It is just a vent as FNB will not do anything about this complaint like always. They always said they are giving me what what prime only if i promise to stay with them for homeloan purposes. If i dont get the promised ebucks. I will go to another bank. Its fine if i loose the prime rate. FNB does me so wrong so many times.