Unjustified Charges

For a bank that has a motto of \How can we help you\" I'm on the short end of that promise<br> <br> In a attempt to settle my outstanding credit card debt and using the settlement amount shown to me on my internet banking I inadvertently short paid R8.23 even though the amount deposited was the amount shown FNB thought there was justification to charge me interest and debt protection to the value of +/-R500 on the outstanding debt of R8.23. <br> <br> When queried with the my \"Personal Premier Bankers\" some who've been extremely helpful and others that kept me on hold for an hour returned with the final answer from the responsible department that the interest had been charged on the initial outstanding amount because it had been short paid by the R8.23 which somehow justified charging their 15+ years customer 6000% in interest on the R8.23.<br> <br> FNB seem more interested in making +/-R500 in interest, debt protection and loosing a long standing customer with various accounts, credit cards, investments, etc over reversing this ludicrous charges and letting me pay the short fall of R8.23<br> <br> If their is no resolve to this matter by the end of the week I will be \"Moving Forward\" with another bank"