Unjust Closure of My Business Account

I am writing to express my deep frustration and disappointment regarding the sudden and unjust closure of my business account due to one month of inactivity. This heavy-handed approach is not only unreasonable but actively hostile to small business owners like myself who face the natural ebb and flow of entrepreneurship.

What infuriates me further is the hypocrisy in your process:

No Warning, No Grace Period – Other banks allow months of inactivity before taking action, recognizing that business cash flow fluctuates. Yet FNB rushes to shut accounts, pushing entrepreneurs toward unnecessary hardship.

Forced Branch Visits in a Cashless Era – You demand I visit a branch to deposit funds to "reactivate" the account, yet your branches have no tills—only ATMs. How is this logical? This feels like a deliberate barrier to force accounts into closure, so you can escalate matters to lawyers and extract fees.

Prioritizing Personal Over Business Clients – It’s clear FNB favors personal accounts, leaving business customers—the backbone of the economy—to navigate punitive policies designed to fail us.

This is not "customer service." This is sabotage.

I demand:

Immediate reinstatement of my account without penalties.

A written explanation for this policy, especially why FNB refuses to align with industry standards (e.g., 3–6 months inactivity before closure).

Compensation for the time, stress, and potential lost opportunities caused by your actions.

If this is not resolved within 7 days, I will escalate this to the Banking Ombudsman, social media, and small business advocacy groups. Your policies are strangling entrepreneurs while claiming to support them.

I will not be silenced while my livelihood is threatened by bureaucracy.