Unjust Account Closure and Poor Customer Service

I am deeply disappointed with FNB’s handling of my personal and business accounts. Despite providing all required documentation to verify the legitimacy of my transactions, my accounts were repeatedly frozen and eventually terminated without valid justification.

The ***** department, particularly Mr. Sithembiso Mhlambi and Mr. Lethubuhle Hlongwane, consistently flagged my transactions, demanding excessive documentation even after I provided conclusive proof. This pattern of behavior suggests bias and a lack of fair treatment.

To make matters worse, my attempts to communicate with FNB via email have been automatically rejected by their server, leaving me with no way to resolve this issue directly. This level of customer service is unacceptable, especially from a bank I trusted as my primary financial institution.

I am now left with no choice but to escalate this matter to the Ombudsman for Banking Services. I urge FNB to review their decision and address this issue promptly. My Contact: +***