Unit Trust Withdrawal

The only way FNB takes their clients seriously is when you complain on HelloPeter! I submitted a unit trust withdrawal request in January which they paid out. I followed the exam same procedure in November, emailed my banker early on Monday, followed up using the January email address yet I'm told the instruction was not received. The Horizon Team doesn't even bother to answer calls, you're put on hold for over 10 minutes, that's if you can even get through to their 087 number. I had to physically go into the branch to make the call. It's quite frustrating to jump through hoops to disinvest from your own account. I've never even received a statement so who knows what the balance is. Shocking!