CP
Cidalia P
1 reviews | Active since Mar 2011
29 Jul 2015, 09:45
UNIMPRESSIVE
Good day<br> I have tried to apply for a student loan for my daughter for over 3 months. Firstly the process is telephonic only - I have tried asking my private banker (lol) for help and I have sat in queues at the branch (lol). I finally got through to a student loans consultant who could not keep a promise and declined my application before I could complete it. <br> <br> As a client for over 10 years I am unimpressed. I am also wondering if my daughter should bank with FNB. Perhaps by using public naming and shaming a human being at FNB will take me seriously?
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FNB (First National Bank)'s replyOfficial
29 Jul 2015, 10:07Hello cidalia,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 729903.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 729903.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply29 Jul 2015, 10:07
Official
Hello cidalia,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 729903.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 729903.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)