#unimpressed
Still having various issues with the new accounts iv opened.
1. When I opened the account I was told the monthly fee was R5. Why was I charged R20 on the 1st of April????
2. Why cant I set up scheduled payments on the online banking??
3. Why am I not receiving incontact messages via the app?
4. Iv received my sons debit card but the app is saying he doesnt have a card linked to his account...
Good day Saudah,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Saudah,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)