1 reviews | Active since Mar 2017
Unilateral change in bank charges
<p>I recently joined FNB as a Premier Client in December 2016. This was a result of my wife taking up employment with FNB and me being promised that I will also qualify for staff rates as her spouse. Consequently I closed my accounts with my previous bank and moved to FNB. I now received an email stating that I no longer qualify for staff rates from 1 April, no reasons were furnished for this decision. I logged a query with my "premier banker" on the banking site, but received only a blank email in reply. This level of service is totally unacceptable.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)