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Ansurie S

1 reviews | Active since Aug 2014

27 Jul 2020, 09:47

Unhelpfull Helpdesk

In short. i am a very good client of FNB. and i lpay what is due. but this morning, after trying my app, then phone the call center in a panic the support lady was more upset about my panic state than trying to help me, and said well it's my fault, then i drove the The Grove FNB, and they just said sorry, they cant help me. i accidentally paid R10,000.00 instead of R1000.00 and they cant even help me just to reverse the payment. it doesnt even show yet. so i am out of pocket to survive the rest of the month. FNB is quick to make money, but not helping us in crises. I really expected more. I'll move my account as soon as this storm is over. so it took me in total of 3 hour since i made the mistake, and FNB is just not interested in making any efforts

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AS
Ansurie S's update27 Jul 2020, 11:12
Reviewer Update
Thanks for the Reply. I cant believe i had to go to this length in this time of Covert when everybody had a financial struggle. and in a panic, your call center said well i made the mistake, and she doesn't like my tone of voice. and all i said was who the hell to talk to, cause trying to get help from FNB is such a burden. After today i will move my account to another bank. This stress i am sure nobody can handle. I am a private bank account holder, and this is the treatment i am receiving. not okay!