Unhelpful when ****med

<p>In December 2016, I decided that I was going to see my favourite band live. This required me buying tickets to a concert in Budapest. I Googled for tickets and thought I had found the international version of Computicket. Only 26 tickets were left in the area I wanted (according to the site) and I went ahead and made the purchase. Once the payment went through, I saw that a "Booking fee" had been added on after the total for the ticket had been shown, but I figured that was okay and was happy with my purchase. I then refreshed the page and saw the site still say "26 tickets left". This immediately rang warning bells and I quickly researched the site more (something I know I should have done previously) and saw a lot of comments about tickets never arriving or suddenly being in different sections and that the site is a reselling site (and NOT official like they lead you to believe). A few people mentioned cancelling the transaction with their banks. So, within half an hour of performing the transaction, I had contacted the FNB ***** hotline to cancel my card and I then filled in the form and emailed it appropriately. A few days later, I got a generic SMS stating that I need to sort it out with the merchant. (All this while my funds were still "reserved for purchase"). The merchant in question had no contact details, which made this impossible, so I went to talk to a consultant at the bank who told me that it sounded like I'd been caught up in a ****, but there was nothing she could do to help and I should email the ***** department because they didn't have a telephone number. So, I emailed and explained that I cannot contact the merchant and asked for assistance on further steps to take. I got the SAME generic sms that I had to contact the merchant as a response a few days later. I got caught in a **** and FNB did nothing to help me, even though I realised my error and took steps to protect my money within 30 minutes, before the funds left my account. I joined FNB after hearing many good things, but this experience has left a bitter taste in my mouth of a bank that really doesn't care about looking after its clients.</p>