Unhelpful when asking for help to pay FNB

I want to pay money onto my credit card. However, a lot of my beneficiaries were wiped off my non-FNB banking profile. I told Nontobeko this by live chat. She then asked me if I used an FNB account to pay money onto my FNB credit card. What does she not understand by non-FNB? I asked her if I should use my name as the beneficiary and the card number as the account number to make a payment. Instead of helping me, she tries to tell me to search the public recipient list on a different bank's internet banking website. She did not solve my problem. I want to pay FNB and I need to know what the correct details are to use. Please get someone to help me with all the correct information so I can meet my commitments to FNB.