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Susan C
1 reviews | Active since Jan 2024
29 Jan 2024, 14:04
Unhelpful system for finding out balance on a credit card.
I am generally very happy with FNB. However, an elderly friend of mine faces a ridiculous situation. She has to pay her credit card minimum balance by a certain date each month or her card is blocked. However, she has no way of finding. our what the amount is. The bank will not send her statement by email or any other method, nor can she print it out at an ATM. Nor is she allowed to bank online. She has to personally go to a branch to find what she must pay. Surely this is an unreasonable requirement for a 93 year old?
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Susan C's updateReviewer Update
29 Jan 2024, 17:34Thank you very much. I lookforward ot hearing further from FNB.
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Susan C's update29 Jan 2024, 17:34
Reviewer Update
Thank you very much. I lookforward ot hearing further from FNB.
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Susan C's updateReviewer Update
01 Feb 2024, 09:14Thank you, FNB complaints department ,for your very prompt, courteous and effective follow up to my concern . I was impressed by how easily and pleasantly the matter has been resolved. Perhaps bank front of line officials who deal with the public could be made aware of how to help elderly clients in similar circumstances instead of repeatedly telling them that there is no alternative to their coming in to the bank monthly. There seems ot be a lsip in training in thios regards.
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Susan C's update01 Feb 2024, 09:14
Reviewer Update
Thank you, FNB complaints department ,for your very prompt, courteous and effective follow up to my concern . I was impressed by how easily and pleasantly the matter has been resolved. Perhaps bank front of line officials who deal with the public could be made aware of how to help elderly clients in similar circumstances instead of repeatedly telling them that there is no alternative to their coming in to the bank monthly. There seems ot be a lsip in training in thios regards.