Unhelpful Staff and Inconsitent Advice

I struggle to make sense of what I am paying a monthly premium for . So far I have reached out to FNB Law on Call on 4 seperate occassions this year alone , and I have not received helpful advice on any of the cases I have sought legal advice on .

My latest experience has lead me to the point of lodging a complaint by emailing *** . I was previously advised to send my employment contracts and any contracts for legal review by them before signing , as a precaution that i would not be agreeing to something thats unfair / not in line with normal contract terms and conditions .

When I try to get the process started to get leag review of my offerof employment and addiutoional legal letters , i was told by the call centre lawyer I dont need to send him any documents , we can just talk about it . I expressed I would like it formally reviewed . So basically we pay so that can longwinded conversations with people who dont even listen to you in the first place , wherer you explain, re-explain you queries and concerns to be told as a precaution do this and when you do next time you deal with someone different who does not want to take the time out to read documents but rather just talk about it .

To add insult to injury the claim was closed very shortlyu after the call without any resolution to my query . Is there any one person/case for whom this legal cover has actually worked ?