Unhelpful so called "helpful" bank

FNB credit card admin department needs to get themselves in order. When you're premier bankers are advising clients of a 24 to 48 hour turn around time and you guys take over a week without any feedback as to what is causing the delay, you're ruining the reputation of the FNB brand with your lackluster attitude to your jobs. I am so angry and upset. Can the person who is not competent enough to handle their job be brought to order please and can this matter be resolved. I can't be calling in everyday only to be told the credit card admin department has not provided any feedback. My life has to be put in hold as a result of someone not doing what they are supposed to. "How can we help you?", you can start by making sure this matter is resolved quickly. I'm sick and tired of this ******* FNB has been throwing my way now for over a week.