Unhelpful service from FNB

After opening a bank account on the 18nth of November 2019 account number ***. I opened this bank account as a housewife and had my husband send me money, I had two deposits on the 18nth and the 27th of November. After these two transactions I had my bank account frozen due to suspicious activity, which then resulted in home affairs blocking my identity card. Since then it has been a never ending go between FNB and home affairs. Home affairs has verified my identity document countless times yet FNB cannot seem to understand that I am indeed verified. They cannot advise as to what paperwork is needed to get this sorted out. I am now flagged at all major banking institutions, resulting in me not being able to open a bank account. This has been the most unhelpful situation as I am being sent from pillar to post. My identity document has been verified and FNB cannot help me at all. This is ridiculous. Surely as a banking institution that had my account blocked in the first place they can tell me what to do to get unblocked. All I receive is that the verified documents are not good enough. FNB come on and help a customer. How can we help you, FNB. Start by telling me where I can sort this mess out, the mess you started.