EF
Erica F
1 reviews | Active since Apr 2017
11 Sept 2019, 06:40
Unhelpful service from FNB
I have repeatedly requested FNB to move funds from my old account to my new account and to date I have received no assistance. I have logged many requests for example, *** logged on the 09 September, *** 03 September etc. When will this be resolved.
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
11 Sept 2019, 09:41Good day Erica Foyn,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply11 Sept 2019, 09:41
Official
Good day Erica Foyn,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
EF
Erica F's updateReviewer Update
11 Sept 2019, 13:40Good Day Peter Complaints Team,
Once again my query has not been resolved even though I have explained specifically what the issue is my complaint gets turned around to FNB not owing me a refund and here are my attached statements from the Debt review department in FNB. I do not know how better to explain my query.
Money is in my old account which is on hold due to the overdraft etc. I need this money to be moved into my new account what exactly is not clear.
Once again my query has not been resolved even though I have explained specifically what the issue is my complaint gets turned around to FNB not owing me a refund and here are my attached statements from the Debt review department in FNB. I do not know how better to explain my query.
Money is in my old account which is on hold due to the overdraft etc. I need this money to be moved into my new account what exactly is not clear.
EF
Erica F's update11 Sept 2019, 13:40
Reviewer Update
Good Day Peter Complaints Team,
Once again my query has not been resolved even though I have explained specifically what the issue is my complaint gets turned around to FNB not owing me a refund and here are my attached statements from the Debt review department in FNB. I do not know how better to explain my query.
Money is in my old account which is on hold due to the overdraft etc. I need this money to be moved into my new account what exactly is not clear.
Once again my query has not been resolved even though I have explained specifically what the issue is my complaint gets turned around to FNB not owing me a refund and here are my attached statements from the Debt review department in FNB. I do not know how better to explain my query.
Money is in my old account which is on hold due to the overdraft etc. I need this money to be moved into my new account what exactly is not clear.
EF
Erica F's updateReviewer Update
12 Sept 2019, 10:12So once again no assistance or help from FNB, I am seriously considering moving my accounts to another bank. I cannot keep fighting for my own money and receiving nonchalant responses from your customer service agents. Firstly I receive a email from Maureen Vergie who doesn't even deal with my query on hand just keeps sending me the same email with regards to FNB refunding does anyone know how to read messages. Then I tried the online chat with Charity Nkosi who refused to help as well with same statement as it is this department that will assist but cant provide any contact details, when I request for a manager to call me as I am not happy with the response I am receiving I am disconnected from the chat. This service is pathetic. I want my money transferred from my old account to my new account or I will be taking this further even to the Ombudsman if necessary.
EF
Erica F's update12 Sept 2019, 10:12
Reviewer Update
So once again no assistance or help from FNB, I am seriously considering moving my accounts to another bank. I cannot keep fighting for my own money and receiving nonchalant responses from your customer service agents. Firstly I receive a email from Maureen Vergie who doesn't even deal with my query on hand just keeps sending me the same email with regards to FNB refunding does anyone know how to read messages. Then I tried the online chat with Charity Nkosi who refused to help as well with same statement as it is this department that will assist but cant provide any contact details, when I request for a manager to call me as I am not happy with the response I am receiving I am disconnected from the chat. This service is pathetic. I want my money transferred from my old account to my new account or I will be taking this further even to the Ombudsman if necessary.