Unhelpful Premier Bankers and credit Card Agents

A month ago FNB through their on-line platform offered me a credit card upgrade to private client. I have been calling them (Credit Card and Premier Banking) each week to try and follow up and their call centre agents keep telling me to re-send the signed quotation, including today.<br> Today i have just been asked to re-send the quotation to a different email address- I am so angry that this bank i thought was very helpful and efficient is actually so UNHELPFUL and INEFFICIENT.<br> Each time i am asked to re-send they apologise and they keep repeating the same thing.<br> i have even been receiving receipt confirmation emails from FNB but these have not helped either.<br> <br> I AM SO DISAPPOINTED WITH FNB!!!!!