Unhelpful, delayed service

<p>FNB - Hi FNB. Can you please tell me what it will take it to get some sort of service out of you, besides going into a bank and shouting the odds?<br />I had to go into your Tokai branch THREE times before an issue with my online profile could be resolved, due to misinfoirmation from your people. Then I tried to link my online profile to Paypal, which you claim is a simple and convenient service, and nothing happend. I called for assistance and was basically just told to try again. Thanks for that - it is tantamount to "try switching it off and on again".<br />I tried again. Still nothing. I've emailed customer care (you should really change that name to Apathy Hotline, or something to that effect) and received no response. I conacted your RB Jacobs account yesterday and was given the usual nonsense about escalation of the complaint, someone will be in touch etc.<br />Can you please provide with a a non-copy-and-paste explanation as to why this process has been so difficult and why it is that your customer care people seem to either have no idea about what is going on or simply do not care?<br />I have been trying for a week now to connect Paypal so that I can withdraw URGENT funds... which I will still have to wait days for when it finally connects, because First National Bank - How can we SHAFT you?<br />Sort it out and try, JUST TRY, to deal with your customers like they are humans with actual concerns, as opposed to numbers on a ticketing system which can easily be pushed around. How about that?</p>