Unhelpful courier delivery services, utilised by First National Bank.

I ordered my new bank card from First National Bank in December 2022.

A lady from CCD Couriers phoned my office on the 28 December 2022, to arrange delivery (reference number FRE***0), but unfortunately I was not available to take the call.

The lady said that she would phone back the following day but she has still has not bothered to phoned back as promised.

It is well over a month now and I find this delivery service on behalf of FNB unacceptable.

This has been the second time I ordered a FNB bank card which has not been delivered and I have also had incorrect cards delivered.

I have a few questions for FNB:

Does FNB follow up to see if the bank card has been delivered to their client?

If the bank card is not delivered, will the bank be notified by CCD Couriers that this is the case?

When will FNB decide to follow up to find out why the card has not been delivered?

What has happened to the undelivered card?

FNB's slogan used to be, "How can we help you?”

Whether that is still the case is unknown but this service certainly does not live up to the expectation of that impression.