Unhelpful Consultants

I have been calling FNb for the last 3 days to get the balance on my credit card and details to settle the account.

The consultants keeps on transferring me from the one department to the next and no one can give you the details of what you need, which is the final balance on my account and details to settle the balance. At some point the call was dropped by one of the consultants.

FNB is quick to send your details to their lawyers but unhelpful when you are trying to settle an account.

I don't understand why the different departments aren't talking to each other.