Unhelpful call centre staff

I am in the process of applying for a loan. FNB has told me my application was loaded incorrectly and I have spoken to numerous people for assistance. They all keep transferring me to someone else, saying that they are in the wrong department or they do not have the system access to check what is going on. Some of them actually transferred the call while I was still asking where I am supposed to be transferred to, they kept cutting me off just to get rid of the call!! The last person I spoke to seemed very helpful and was actually busy looking at it, but then told me to hold on a moment & transferred me back to the menu. Can someone who can assist with my enquiry please phone me? Listen to your call records and see how many agents could not be bothered to even try and assist.