1 reviews | Active since Apr 2013
Unhelpful Call Centre agents
Unhelpful call centre agent Anna Lebohang(Surname may be spelled differently). She refused to assist me just because I did not have my bank card number. I understand there are CIF to be confirmed for security purposes however there were other personal/account details of mine that i could of confirmed in order for her to assist but she showed no willingness what so ever. What is customer care line for then?
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***