Unhelpful Call Center at FNB

Late yesterday afternoon I was debited via my Easy account debit card from my domain providers in the USA.

So at 17h27 I called the Help Center via land line because obviously with the 5th try, the cell phone banking help center did not exist.

The woman who answered my calls was very abrupt and insisted that I call the provider who will reverse the amount. I have been through this before and found that the provider will indeed reverse the amount but anywhere between 1 and 2 days later.

I use this savings account for helping others and my trivial spending and I know full well that a savings account cannot be overdrawn. Hence my diligence in trying to get the debit cancelled.

I was neither rude nor impatient with her so it was to my surprise that the connection was cut.

A well trained customer service consultant listens to the real purpose of a customer and addresses their requirement or concern.

This is NOT good enough, FNB!