Unhelpful

Good morning. On the 21st May 2022 I went to FNB at Lakeside mall in Benoni and I went to the lady who was working at teller number 3 on that day. I asked that I want to change company details on our business account and she went through the documents I had brought and told me I need to bring a COR39. According CIPC I don't need to give an COR39 if I'm just doing a name change. The lady was very unhelpful as she wasted my time by misinforming me of what documents I needed to bring. This is very frustrating to have employees working at a institute not knowing their job. To top it all off this was not my first encounter with the lady who I spoke to at teller no:3, as I had spoken to her a week earlier about doing the name change and if she had any customer service skills she would have said "Sir as you will be coming back to do the name change ,here is a list of what documents you will need to bring to make sure that we are able to assist." but she never did that and again this week she inconvenienced me by asking for documents that I do not need to complete the name change. I am really appalled by the service from the lakeside mall branch. My name is Pule Silas Segabetla and my telephone number is ***. I await your rapid response if resolving my complaint and an explanation on how you plan to change the service I received at the branch. Maybe it was my dress code that made her undermine me thinking that I'm just a nobody and I she felt she should treat me the way