1 reviews | Active since Jul 2012
Unhelpful Bankers and no assistance in site
<p>My boyfriend has a cheque account and credit card and petrol card with FNB. At the end of April he purchased a SIM card. He wanted to change it from prepaid to contract. When contacting FNB, they added yet another SIM card on prepaid instead of porting. Now when he messages or phones the bankers, they tell him its impossible and he must load airtime. WHAT IS GOING ON FNB? We thought you'd be better than other service providers but it we guess not. Pathetic help! </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)