Unhelpful Bank

I've had my bond with FNB for 5 years and have never missed a payment in the 5 years. I asked FNB to review my interest rates earlier this year knowing that I'm facing financial constraints and FNB refused, I asked for a payment holiday and was advised that's also not possible. All of this was done before missing a months payment. I tried everything before missing the payment. I have not received any help from the bank, I was told my previous complaint was logged and looked into but the only call I received was from a lady called Victoria who advised she will speak to the first lady who logged the complaint and call me back. It's been over two weeks and no response. Ref ***NF

Im looking to sell my house and the bank doesn't seem to care the only thing they keep doing is calling me and telling me my account is in arrears as I missed a month, I told them of how much I could try making extra payments for and they refused and told me I have to pay over two months. FNB hasn't been useful in out time of need, we are about to be homeless and the only thing they care about is my account being in arrears and my credit record being affected.