unhelpful bank

<p>On the 2nd of July i called fnb ***** department to report my card that was being usde in Durban, i spoke to a lady that explained too that it im getting smsz stating that my card is being used in durban however i am only receiving the smsz at that time i called them and my cards were on my possession at that point and i have never gave my pin to anyone in durban as i am based in cape town</p> <p>Today i recieved an email stating that Fnb can not reverse my funds as the transaction occured prior to me cancelling my card on 2 July ********** how do I cancell a card before transactions made? I did confimed to the lady i am only receivingthe smsz at the time when i called. It seems like they are blaming me for my cards being clound and used without my knowledge, </p> <p>i believe that they aware that cards can be used and be duplicated workout the owners knowledge. We pay too much bank charges with fnb however they cant even help their clients when needed, i work hard for my money and i bank with fnb because i trust this bank with my money now that something like this happened and they unable to help me i really dont trust them anymore and i am highly disappointed with fnb.</p> <p> </p>