1 reviews | Active since Oct 2016
Unhelpful and rude staff
<p>On 28 February 2017 I had an option to apply for a Temporary loan on my FNB App. I selected it and it gave an eror message "Your transaction cannot be processed now, please contact ********** 404." I was on my way to work so I did not bother with it. I IGNORED IT AS IT DIDNT MAKE ANY CHANGES ON MY BANK BALANCE! I THEN GO ON LUNCH TODAY 30 MARCH 2017 AND SEE A SMS SAYING THAT THE TEMORARY LOAN WAS APPROVED! THINKING THAT FNB IS HELPFUL AND FRIENDLY I IMMEDIATELY CALLED THE BANK TO RESOLVE THIS! I SPOKE TO THE FIRST AGENT (VIVIAN MARU ) THAT WAS ARGUING AND DID NOT EVEN WANT TO HELP AND ASSIST ME DROPPED THE LINE ON ME!I THEN CALLED BACK AGAIN AND SPOKE TO"NOBANTU"IN TELEPHONE BANKING THAT WAS AWESOME AND TOOK TIME TO INVESTIGATE THE ISSUE! SHE CONFIRMED THAT I WAS CORRECT AND THAT SHE SPECIFICALLY MENTIONED THAT SHE WAS CHECKING ON 2 SYSTEMS AS SHE WAS ABLE TO SEE IT ON THE 1 SYSTEM ALTHOUGH THERE WAS NO CHANGE TO MY BALANCE, SHE ADVISED ME THAT IT IS DEFINITELY NOT ON THE SECOND SYSTEM AND THAT SHE WAS MAKING NOTES ON MY PROFILE BEFORE SHE TRANSFERS ME TO THE TEMPORARY LOANS SECTION! I WAS TRANSFERRED TO THE TEMPORARY LOANS AND THEN SPOKE TO (MICHAELA AND SHE PLACED ME ON HOLD FOR 10 MINUTES AS SOON AS I WAS VERIFIED! I DROPPED THAT CALL AND CALLED BACK AGAIN AND THIS IS ALREADY 45MINS GONE!!!!!!!!!! I SPOKE TO KATE RATHUMBU AND ADVISED HER THAT I NEED A SUPERVISOR OR MANAGER CALL ME BACK AS I AM VERY UPSET AND I NEED MY ISSUE RESOLVED!!!!!!!THIS IS BY FAR THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!!!!!!!!!</p> <p> </p> <p>I NEED MANAGER TO CALL ME BACK THAT IS WILLING TO DO WHAT THE AGENT (NOBANTU") DID TO ASSIST ME AND ALSO CONFIRMED WHAT I SAID THAT MY ACCOUNT BALANCE WAS UNCHANGED!!!!!!!</p> <p> </p>
Good day Ms. louren cotton
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. louren cotton
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good Day,
Why do you say " We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours." It has been more than 48 hours "
I am now furious as I called in yesterday and quoted the ref no requesting a call back and was advised I would get a call back.I would to speak to the complaints department as the "Temporary Loans" department are unhelpful, rude and promise to call back and do not hence I am making a comment here.
Good Day,
Why do you say " We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours." It has been more than 48 hours "
I am now furious as I called in yesterday and quoted the ref no requesting a call back and was advised I would get a call back.I would to speak to the complaints department as the "Temporary Loans" department are unhelpful, rude and promise to call back and do not hence I am making a comment here.