KG
Karen G

1 reviews | Active since Feb 2016

03 Feb 2016, 11:44

Unhelpful and pathetic service

FNB has to win the award for the most unhelpful, pathetic bank.<br> <br> Firstly years ago my husband went under debt review, circumstances for him were different then and he paid everything up to date. Fnb has not taken him off the system and still has him as a high risk. It is against the law his accounts are paid up!!!! We then app**** for a bond and were declined due to this reason. I spent 2 hours in Canal Walk trying to explain that it is not the case. Came home to find they had deleted my business account off my internet banking profile. Came to see my business banker this morning to be told they have had to lay off people and there is only one left who incidently doesnt come to work. I have a flourishing business showing steady growth and FNB have done NOTHING for me. Sick and tired of this bank definitely will be moving my account.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Feb 2016, 14:37
Official
Hello karengruijters,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 861530.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)