Unhelpful and Inefficient regarding Phone Delivery

I ordered an Apple iPhone through FNB. They told me delivery would be between 3 and 4 days. On Friday (3 July), I received confirmation from both FNB and the courier company - Ram Hand to Hand Couriers, via SMS, that my parcel is out for delivery that day but unfortunately, it did not arrive. I went onto Rams site, they advised I was apparently not available at the address and could not get hold of me which is lies as I was waiting all day. FNB was no help as all they could do was email* Ram.

Monday the same thing happened as well as Tuesday. I have phoned FNB countless of times having to explain the situation over and over each time to a different person. I also asked FNB to call me back to keep me updated - only one employee called me back on Tuesday after Ram had called me (when they eventually read their emails). Ram phoned promising to "try their best to deliver the phone during the cause of the day (Tuesday) otherwise firsts thing tomorrow (Wednesday/TODAY)".

I have yet not received my phone. I am extremely disappointed in FNB for not following through and ensuring the issue is resolved. As well as choosing an inefficient courier company to deliver their products.

PS: They apparently use email rather than picking up the phone (the efficient way) as Ram's phone lines are absolutely useless (I know as I eventually put the phone down after being on hold for 15 minutes). Shocking!