Unhelpful Agent and Disappointment

Dear Sir/ Madam<br> <br> My Name is Prudence Herling id: ***, I am really disappointed on how FNB is treating me when i am asking for help to reduce my monthly instalment for a certain period<br> <br> I called in today at 11:05 to make a payment arrangement on a loan that i have taken, i have 2 different loans with FNB plus a credit card, not once have i not paid on time, yet I was shocked by the response that i got form the agent by the name of Rethabile in Collections, who just bluntly told me that they wont reduce my instalment without even bothering to hear what my reason is and for how long i need help for.<br> <br> I had to probe for a reason for this ruthless response, and she put me on hold to find out why she refused me in the first place, she got back to me and told me it's because my salary has not reduced since the time i took my loan (really) <br> <br> I do not want to skip any payment or short pay FNB, all i am asking is some help as i am not coping after my partner has passed away, there is just a lot on my plate<br> <br> I have been a client of FNB for over 7years, surely someone can do something<br> Can i please have someone call me who can assist me with this situation PLEASE on ***?<br> <br>