Unhelpful

I refer to a complaint wrote in December, which I was promised that someone from FNB would contact me:

“My contract with Telkom ended exactly a year ago. But, every month (for 12 months now) I have to go to the FNB branch to reverse the debit order. FNB says there is nothing they can do. I’ve been banking with them for more than 20yrs and they are literally saying they have their hands tied they can’t prevent Telkom’s debit order.

I even struggle to make payment arrangements for my credit card which is a FNB card. They allow others to take money but they can’t make an arrangement for their own. Really disappointing.”

It’s end April and I still experiencing the same problem.