TM
ThatoYaModimo M

1 reviews | Active since Apr 2015

17 Jun 2016, 16:51

Unhelpful

<p>I had been trying to open a business account for the past 3 weeks. First i went to the fnb brandwag center where i was told i needed an appointment and i did schedule one but decided to rather go to the loch logan branch and made the appointment for last friday. I was required to give the assistant documents for the business and my id book which i did. I struggled to get to the business banker as i was never allowed to for reasons such as not having an account or that the system was down. I having been going to this brach for two weeks and each time no one is willing to assist me. I decided to do an online registration myself which went well. Mamohau mokotedi did not care to point me in the right direction even when i needed to know which printer to use she pointed at a computer and said no printer is connected to the onlibe system outside. Its said to see how little people think of us as customers as i had been refered by a friend to your bank.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Jun 2016, 06:38
Official

Thank you for raising your concern with us and we do apologise for any inconvenience caused.

We have sent you an email regarding your request as we need more information to assist with your complaint.

Kind Regards

Complaints Resolution

Tracey Sonickson

Email: **********

Tel Number: 087 ********** (Option One)

FNB (First National Bank)
FNB (First National Bank)'s reply23 Jun 2016, 12:43
Official

Good day,

Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.

Thank you for your posting and allowing us an opportunity to investigate your complaint. We also than you for emailing us the requested information,

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Your reference for the above complaint is 947383.

Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: ********** (option one)