DP
Deborah P
1 reviews | Active since Sept 2019
13 Sept 2019, 21:06
Unhelpful
On the 23 of August I transferred money into my elderly parent account using the clear now option. I was unaware I had been given the incorrect account details, there is no such account number at ABSA. My team of unhelpful bankers first sent incorrect form for reversal and then can't assist as I paid and cleared immediately. I need to know where the money is, not in an ABSA account as it does not exist. FNB have been of no assistance, will be changing banks. Poor customer service
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Replies (1)
FNB (First National Bank)'s replyOfficial
14 Sept 2019, 08:28Good day Deborah Pike
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply14 Sept 2019, 08:28
Official
Good day Deborah Pike
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***