Unhappy with their procedure

I opened a smart account online then a consultant I spoke to gave me options as to how I would like to get my card .. I opted to collect my card at the sandton branch oh gosh I went to collect on Thursday .. left without getting it and now again sat for good 20 minutes before I would get help then I was attended and it took damn 30 minutes to activate the card .. And for some odd reason the lady helping me could not pick up the new account and then said the said is not activated .. she is a trainee yes I understand if she could learn to communicate when struggling with the system .. can someone please fix the mess and confusion between the online consulants n branch consultants .. make notes rather on the system make it easy for then person ..