Unhappy with the servuice

I went to FNB Westgate mall (on the 10 and 11 of March 2018) to downgrade the Cheque account to the a Savings account, which their consultant advised it will be done within 48 hours. A week later I phone telephone banking to mu surprise nothing was done on the account. The telephone banking consultant gold hold of the consultant (Mosscouw ) who was assisting me at the branch. Mosscouw phoned me and requested my email in order to send me a form to sign, which I suppose that form was supposed to be signed on the day I went there. Such Incompetence. Today (19 March) I haven't received any communication) . I phoned the call centre again and I was told to go back to the branch as there is nothing they can do. I took my time to go there. The queues are looooong. I have done my part of going to the branch and I refuse to go there again.

Right now I have 2 cards with me , 2 accounts on my online banking, meaning I am paying bank charges for 2 cards? when I dial *130*321# it says Gold Cheque ( I don't want a Gold cheque account and there is no salary going into that account ) I don't think people know what they are doing there. Can someone who is knowledgeable with your products call me and assist me. Otherwise Please cancel everything I have with you, I will go to another bank.

Regards, Lerato