Unhappy with service received

<p>I opened a youth account online for my son whom is under 18 years old. The account was approved and we received confirmation of this via email. I was promised that the card would be delivered to us via courier however this did not happen. I enquired with FNB regarding this and they confirmed that we should go to an FNB branch to verify our information again and collect a card there. This in itself I felt was unneccessary since all the relevant information was already confirmed via the online process but nevertheless we went to the branch in Zevenwacht, Cape Town to do the verification and collect the card. The consultant confirmed that everything was activated, we just needed to make an ATM deposit to activate the account. When attempting to activate the account via doing an ATM deposit, the card was rejected by the ATM and said that it is cancelled. My son then logged onto his online account and it definitely shows that the card provided has been cancelled. Now I really dont understand why this is the case, because we literally just activated everything in the branch this past weekend. This is extremely frustrating and disappointing. Will somebody please just assist by activating the card so that my son can begin transacting with his new account. This process needs to be reconsidered as well, why offer the option to apply online if we have to go to a branch anyway. It is a redundant process which makes no sense. I refuse to go back to the branch to activate this account as this has already been done. We have already sent an enquiry via internet banking account and have not yet heard anything.</p>