UNHAPPY WITH SERVICE

I was at the FNB yesterday korsten to close my revolving loan account. This was to help me with my application for home loan with FNB so i can increase my home loan value. Instead when i got to the Korsten branch the two consultant one female with sunglasses and one male whop acted like a supervisor or manager both black told me that they cannot help me after 4pm, but branch closes at 5pm. Its a pity i do not know their names but it will be easy for FNB to find out who they are because there is only 3 staff members in that branch and there is only one male in the branch. I am very unhappy with the service and its not the first time the lady in sunglasses gives me bad atittude for coming to the bank after 4pm. Why is the branch opn until 5pm when they do not want to work after 4pm. I go to work as well so its the only time i have a chance to go to the bank is after work. Now why do i have to be forced to get to the bank before 4pm when the bank says the bank is open until 5pm.I want the peoples names so i can also confirm when i go to that branch again that these individuals have been dealt with. I left absa i thought fnb has better service dnt make me look for another bank