Unhappy with Service

Hi I had a very bad experience with Fnb Call Centre where the consultant had no experience to explain to me as to why my debit order was reversed, he put me back into the que. then I had to hold on for hours. I got through to cellphone banking and they asked me to go to my branch, their service stinks and my debit order was reversed and I was charged a fee and I had sufficient funds in the account. I am a gold card client as well and they have no sense of service delivery at Lakeside Mall Benoni. the Manager does not even greet his clients. the one day I was standing outside the branch and there was no power, the Branch Manager was walking up and down but looks at the clients but has no manners and respect to greet his clients and advise that there is no power. I just looked at him. when you call the Branch there is no service and if Management is so useless then why should I bank with Fnb. if I go to that Branch the Manager that walks around acts if you don't exist and pretends that he don't know you or he cant see you. what type of Management does Lakeside Mall really has. I have been there for 25 years and they unpaid my debit order after having the funds. this bank is not up to standard. I am going in to close my account and move to a better bank when we get treated with respect.