Unhappy with Service

I HAVE BEEN BANKING WITH FNB FOR YEARS NOW AND RUN MY BUSINESS BANKING THROUGH THEM. IN THE BEGINNING OF THIS MONTH (JANUARY 16) I APP**** FOR A SMALL LOAN FOR THE BUSINESS. THEY ASKED FOR DOCUMENTS OF WHICH I SUPP**** AND EMAILED A WEEK AND A HALF LATER I STILL HAD NO REPLY I WENT TO THE BANK WITH MY BUSINESS PLAN AND DOCUMENTS TO SEE IF I COULD GET SOME ASSISTANCE OF WHICH I WAITED IN A LINE FOR AN HOUR AND WHEN IT WAS MY TURN TO SEE AN ADVISOR I GOT TOLD TO GO AND SIT DOWN AS I WASN'T IN THE RIGHT PLACE. THEY WERE SO RUDE AND UNHELPFUL. WHY FNB SAYS THEY ARE THERE TO HELP US! ON THERE ADD IS BESIDE ME AS AFTER LARGE AMOUNTS OF BANK CHARGES THAT COME OFF OF MY BUSINESS ACCOUNT EVERY MONTH I HAVE NO IDEA WHAT THEY HELP A PERSON WITH. I'M IN MY RIGHT MIND TO MOVE OVER TO A BANK THAT WILL ASSIST ME. MATEY IF I TAKE ALL THAT MONEY OUT THERE HANDS THEY WILL BE HAPPIER TO HELP.