1 reviews | Active since Jul 2009
Unhappy with private banker and ebucks department
The private banking department is a waste of time. I have asked them to provide my savings account balances on 2 dates. My query with them has been opened for 2 weeks, they come up with all sorts of stories.....and 2 days ago closed my query as "concluded".
The initial reason for the query is to establish if i had "grown" my savings as they have shortchanged my ebucks and dropped me by a level because they say i haven't. So i submitted to them the 2 dates, and my calculations. And asked them for their calculations of my balances. The fact that my bank cannot provide me my bank balances on 2 dates less than 2 months ago within more than 2 weeks is worrying
I have been prodding them since about halfway through February. Don't fall for their "private banker" story, they are unable to do much at all
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)