1 reviews | Active since Aug 2014
Unhappy with my sim card being ported
On the 23rd November 2017 I went to First National Bank Rosslyn to enquire about the sms i received about the free 2GB data. The cosultant said that was true the institution is offering me free data. My problem is she didn't give me the explanation about the terms and conditions if I port my cell number. When I wanted to use my number I couldn't , I immediately phoned fnb and explained and cancelled that I no longer wants to use my sim number. Now my Vodacom points are no longer available .I'm writing this because I want my points back please . Since I'm using my Vodacom sim number
Hello Louisa M,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Louisa M,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)