UNHAPPY with \how can we help you"."""

My wife was sitting at work in Boksburg around 2pm when she got sms notifications of \pin failed"twice. Third time a charm and a transaction of R360 (all we had left for the month) was deducted. Nothing new I know but as client who specifically went over because of the account security aspect we are highly irate. When we contacted the ***** hotline we were told the transaction happened in Malawi (?) no refund till after the investigation. Never mind a) YOU allowed for the account to be de*****ed b)its mid-month how the hell do you expect us to get to the next pay day and finally c) when the salary goes in...how do you guarantee this does not happen again???? Times are tough and a devils may care attitude when YOUR client is in now neck deep in trouble is unacceptable. My point is ABSA had issues"