UNHAPPY WITH ***** FEEDBACK

I am very disappointed with my ***** claim feedback, i was an unfortunate victim to card *****, and FNB did not conduct a proper investigation. I was on the line with the call centre when the 2nd large transaction took place and was advised by the agent that the ***** dept will take this into consideration however the claim was fully declined, i am not happy with this feedback and will the bank to please re-look into this matter.